Pro and purchases
I bought Pro but it is locked on a new phone
Sign in to the same App Store or Google Play account, open Pro in Mapside and tap Restore purchases.
How do I cancel a subscription?
On iPhone, open Settings, your name, Subscriptions, Mapside. On Android, open Google Play, your profile, Payments and subscriptions, Subscriptions. Pro stays active until the end of the period you paid for. Deleting the app does not cancel it.
Can I get a refund?
Purchases are handled by Apple and Google. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history.
Location and navigation
Directions stop when the screen locks
Allow location “While Using the App” and keep Precise Location on. On Android, allow notifications so the “Navigating” notification can keep guidance running.
Why does Mapside not ask for “Always” location?
It does not need it. Location runs in the background only during a trip you started.
The fog is not clearing
Streets clear as you move along them with a good location signal. Clearing needs real movement, so a simulated location does not count.
Workout import
Open the workout library in Mapside and allow access in Apple Health or Health Connect. Mapside reads outdoor workouts and their routes, and clears the fog along them. Health data stays on your phone. To stop, remove Mapside's access in the Health app or Health Connect.
CarPlay and Android Auto
CarPlay and Android Auto are part of Mapside Pro. Connect your phone, then pick Mapside on the car's screen. If it is missing, check that Mapside is allowed in your phone's CarPlay or Android Auto settings.
Map mistakes
Mapside's map comes from OpenStreetMap. You can fix a wrong road, name or place yourself at openstreetmap.org/fixthemap, and the fix reaches Mapside after the map data updates. For a bad route or a wrong instruction, email us the start, the destination and the time.
Your data
Read the Privacy Policy, the Terms of Use, or delete your account.